Category: Development
Dec 2, 2024
Patient Experience in the Age of Digital Transformation: 3 Key Ingredients
If you’re charged with digital transformation at your hospital or health system, how much are you thinking about patient experience? The correct answer should be along the lines of a lot, every day, all the time, top priority. In general, to ask about patient experience is to learn whether the list of things that should […]
Oct 31, 2024
Epic’s Mobile Standardization: A Game Changer for Health System Apps
Epic’s 2024 User Group Meeting (UGM) brought a wealth of insights, with a focus on the latest advancements and evolving trends in healthcare technology. This year’s event showcased key announcements, product updates, and overarching themes that reflect Epic’s desire to drive innovation across its platforms. Major highlights included the introduction of an AI-powered agent within […]
Aug 1, 2024
Patient-First Design: From a Designer’s Point of View
Healthcare experiences are distinct because they combine deeply personal and sensitive relationships with commercial transactions. Unlike services like barber appointments or Uber rides, which people judge mainly on immediate service quality, healthcare requires a more intricate balance of personal care and a uniquely personalized experience. This complexity reflects the deeper, more individualized nature of healthcare […]
Jun 28, 2024
Delivering “Big Brand” Experience in Healthcare
We know “branding” as “the emotional and psychological connection your customers have with your company.” It’s been studied, taught, refined, and pursued. Becoming a true “brand” is what every business aspires to achieve. If done right, brands become part of consumers’ lives and are something they don’t want to live without. However, reaching this level […]
May 31, 2024
A Better Digital Patient Experience Starts With…
A decade ago, the concept of patient experience in healthcare was primarily centered around the in-person interactions between patients and their healthcare providers. The quality of care was often judged by factors such as bedside manner, wait times, and the physical environment of healthcare facilities. Over the last few years, we have ushered in a […]
Apr 2, 2024
Data Analytics in Healthcare: Where Do We Go From Here?
In today’s ever-evolving healthcare landscape, data analytics has become an indispensable tool for driving improvements in patient care, operational efficiency, and cost management. With the exponential growth of healthcare data and technological advancements, coupled with the increasing need to meet consumer expectations and convenience, analytics plays a pivotal role. It transforms raw data into actionable […]
Apr 2, 2024
Recent HHS HIPAA-Compliant Tracking Updates
HHS Updated: March 18th, 2024 The Department of Health and Human Services (HHS) has provided updated information about user tracking on websites and mobile apps. This update highlights that browsing data tied to a patient’s healthcare needs remains safeguarded under HIPAA. The updated guidance emphasizes that simply having consent banners is insufficient for compliance. HHS […]
Feb 28, 2024
5 Reasons to Continue Investing in Patient-Facing Mobile Apps
If you pull your phone out and look at some of the most frequently used apps, what do you see? Are they applications that require authentication every time you log in? Do they require you to make a phone call or not allow you to easily accomplish the task that you opened the app originally […]
Oct 31, 2023
How Should Healthcare Organizations Use Generative AI?
Nearly every day, we have at least one conversation with a healthcare organization about generative AI. Some are already using generative AI tools in some fashion. But to be honest, most of them are grappling with it. Generative AI–meaning a tool that generates language or an image when you feed it prompts—has been around for […]
